The event uses misleading advertisement asking customers to purchase tickets for entrance when there is no entrance it’s literally just a public park. The cheap poorly made lanterns were redeemed at a tent on the other side of the entrance which was surprising because it’s advertised as needing a wristband. No ticket was scanned or required to enter the event. I realized when I got there that a ticket was not needed for entrance as everybody was walking freely in. The adults tickets were $25.99 each with an extra fee of $5.97. The tickets, as advertised, provide you entrance, a lantern and a bag. I bought tickets for this event held on the same day, July 23rd. Due to the fact that weather was getting worse, the rain getting heavier, and the lightning and thunder, the music events were cut short, and lighting and releasing of the lanterns started at 7:30PM in an attempt to rush the event to completion. To continue with the event when there was thunder and lighting is unprofessional, and making guests pay for such a poorly executed event is unacceptable.I arrived at 7:00PM1.5 hours before the scheduled lantern release time. This is not the Water Lantern Festival experience that was paid for, and there was nothing positive about the experience.It was raining, and there was thunder and lighting on the evening of the event. Have a great day, and please help spread the positive vibes! :) I understand that my tickets were scanned however, I'm requesting a refund because the event was not what I paid for. Reached out to the company for a refund and was told Once your tickets are scanned we can't offer a refund. It was unprofessional to continue with the event and the event was rushed to completion due to the worsening weather conditions. It was raining with thunder and lightning on the day of the event. This rushed and unprofessional Water Lantern Festival experience is not what I paid $70.11 for. I purchased two tickets for the ********* Water Lantern Festival. Otherwise it’s just a way to falsely advertise. My main concern is that I don’t mind paying a lot for tickets as long as the event coordinators deliver on what they advertise. In future I would not recommend this event. When I attend events it’s nice to have a variety of food trucks to try out different things. Why would I pay that much for a ticket to basically have a picnic when I can have it somewhere else for free?! It’s their event, if they knew that these food trucks were not going to meet the requirements, did it dawn on them last minute to send notifications out stating that there will be only 1 food truck. On top of that they are asking people to bring their own food and drinks to have a picnic there. And get this, apparently their so called food trucks didn’t meet the requirements that they needed and stated in an email that they really only have one food truck. Not only that their refund policy is valid only 4 days before the event. I bought the date night package and it’s going to rain that day. This event is honestly a waste of time/money if the event coordinators cannot deliver on what they advertise. I’m not even going because of the weather due to rain and their refund policies. I regret buying tickets to this Water Lantern festival for Sept 3, 2022, in St.
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