![]() You can access the same functionality with Microsoft Teams, and Webex Teams too. Mio brings the power of Slack shared channels into a wider environment. The good news? There is a way to access the benefits of shared channels in a range of environments. If you have contractors, customers, or partners who prefer to use Microsoft Teams or Webex Teams, you’re out of luck. But, this solution is only helpful for Slack users. Shared channels reduce the headaches of guest accounts and shadow messaging. The company experienced a 64% drop in its backlog. Iress use Slack shared channels to reduce ticket backlogs for high-priority tickets. With around 500 emails per agent to handle, tickets often fell through the cracks. Before shared channels, Iress relied on phone calls and emails for customer support.
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